Thinking about buying an
iPhone 4S from Sprint? Depending on how clumsy you tend to be with mobile devices, you might want to consider adding the
$99 AppleCare+ option at purchase, since those Total Equipment Protection plans
are definitely out.
A Sprint employee wrote in to detail us on upcoming service procedures,
which include grouping a damaged device within three categories --
green, yellow and red -- after diagnosis. As you might imagine, green
repairs are the easiest to deal with, and include 'minor damage' (i.e.
cracked screens are out). These repairs will be handled for free within
the first year for all customers, and within two years for those who
purchased AppleCare+. Next up, the yellow category covers damage that
doesn't fall within green, but is still repairable. Non subscribers will
pay $199, while those with AppleCare+ will pay $49. Klutzes beware:
you're limited to two yellow repairs, regardless of whether or not the
device is in warranty. Finally, the red category is reserved for iPhones
that provide little function beyond holding down a stack of papers or
propping open your door. You'll need to pay the full replacement cost
for red-labeled phones. None of these repairs will be handled in store
-- iPhones will be shipped to Apple, though you're welcome to start the
process at Sprint. Our recommendation: reach out to Apple directly,
since your iPhone is probably headed there either way. And if you want
AppleCare, don't forget to buy it at launch.
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